Business Improvement Manager

Smart Mobility - IDF - Gestion de projet, Management - Postée le 13 mars 2019

Join a leading provider company focused on keeping roads moving through all electronic tolling and smart mobility solutions!

Company : 

They are committed to helping millions of motorists travel seamlessly along the world’s busiest highways.

The company is 100% owned by the world’s leader in highway concessions (8300 km of roads).

More than 600 people all over the world, across 8 countries.

They design, implement, maintain and operate state-of-the-art road pricing solutions, including : Tolling, Emergency Call Boxes, Enforcement, All Electronic Tolling andTolling Back Office.

Lieu: Issy-les-Moulineaux.


Your role:

As a Business Improvement Manager you are in charge of improving business performance with a focus on defining solid processes for the future.


Your challenges :

  • You will play an instrumental role in the design and delivery of a refreshed Target Operating Model within Operations;
  • You will lead and manage the priority work streams proposed by the business;
  • You will identify and secure stakeholder sign off of operational changes;
  • You will be in charge of evaluation of new systems, resources and vendors;
  • You will implement changes;
  • You will deliver measurable improvements;


What can you expect?

You will come up with new ideas today which will affect millions of customer contacts tomorrow, in an international (United Kingdom & Ireland, United States and Porto Rico) and fast-paced company.


And what else?

  • You will never be bored, we propose a working environment where something new happens every day
  • A company 100% owned by the world’s leader in highway concessions (8300 km of roads)
  • Full Agile
  • Fast-paced culture that rewards results and offers opportunities to talented individuals throughout the global organization.
  • Travels 
  • Competitive package offered to the finalist;
  • Stimulating environment that allows real growth opportunities. 


What you’ll bring:

In terms of experience:

  • You have 5 years+ of work experience in Continuous Improvement in fields as contact center or back office operations experience;
  • You have a proven record of delivering multiple projects or improvement initiatives to successful completion;
  • You have experienced managing senior stakeholder relationships and influencing skills at a Board level;


About skills and abilities:

  • Strong project management skills
  • Problem solving and data analysis
  • Team leadership


Your knowledge:

  • You speak English fluently (written & oral), French is a plus
  • You have certifications like Prince, PMP, Agile, Lean Six Sigma …
  • You have a good knowledge of contact center support processes, customer satisfaction measurement, call recording, and managing efficiency;
  • Salary – 70 to 85 K€  – Bonus – excellent benefits

And a good knowledge of road tolling operations would be ideal!

If you recognize yourself in this description and are interested in joining to build the future of the company, please apply !